Frequently Asked Questions on Online Vet Consults - Wagr Petcare

    Frequently Asked Questions on Online Vet Consults

    Booking an online consultation with a veterinarian for your beloved pet can be an unknown territory for most of us. We completely understand and we are here for you to answer any and all questions that you may have.


    Have a look through our most common queries, and if you still have questions, give us a call, or chat with our support team for the answers you want.

    Online vet consultations. Cat consulting a veterinarian.

    Booking A Consultation:

    How much will an online vet consultation cost?

    The standard consultation price is Rs 499. This includes a video consultation with a certified veterinary doctor who will be selected based on his/her expertise with your pet's species and breed.

    This also includes a free follow-up with the same doctor within one week of the consultation. You will also be getting flat 50% off on your first consult.

    Please contact the support team if you have an issue with the price.


    Why is it not free?

    Just like human doctors, veterinary doctors spend years in training to learn the skills necessary to take care of animals. We value their service and expertise without which our pets would have suffered more. An online consultation has price for the same reasons a physical consultation has a price - the majority of the amount is the consultation fees that goes to the doctor.


    What time will the vets be available?

    Currently we have doctors available from 7AM to midnight on all days of the week.


    What if I need to cancel my appointment?

    You can cancel your appointment any time before your consultation starts. We will give you a full refund with no questions asked.


    Online Consultations:

    What are the types of issues that can be diagnosed in online consultations?

    Over 60% of pet issues can be diagnosed by veterinary doctors online. This includes various skin and hair conditions, stomach, diet or digestive related issues and others. For critical cases like loss of blood, loss of consciousness, a rapidly deteriorating condition, please rush to your nearest veterinary clinic immediately. 

    Do you treat all animals?

    Yes! Our trained vets come from an experienced background of treating dogs, cats, rabbits, birds, fish, cows, hamsters, squirrels, and many other types of pets.


    Will the vet call or chat?

    The doctor will conduct his/her consultation via a video call to check the condition of your pet, listen to your concerns and suggest a diagnosis and prescription. Chat-only function is also available.


    How can I contact the veterinary doctor for follow up questions?

    We give a free follow-up consultation for up to one week after the first consultation.


    How can I send my feedback for Wagr Connect?

    If you face any issues, please contact us on or call us on 080-4709-7599. Alternatively, you can chat with us by clicking 'Chat' in the Wagr app. Love the Wagr experience? Please leave us a review on Google Play Store.


    I have a simple question that does not need a consultation. Can I get an answer?

    Yes, you can. For free. Please share your non-medical question with us using the Wagr Pet Advice feature. We will send your question to pet experts and share their response with you.


    I have never consulted a doctor online before. How do I know this is safe for my pet?

    Wagr Consults is absolutely safe for your pet. We have a thorough vetting process for veterinarians who consult through Wagr Consults. This includes verification of the vet's medical license to practice, a review of his/her medical knowledge by our veterinary advisory panel, a training process that covers diagnoses, prescriptions and quality of service, and a probation period to review the quality of their diagnosis and prescriptions. Your pet is in safe hands.


    How long does it take to assign a doctor?

    It usually takes 15 mins or less.


    What if I am not satisfied with the consultation?

    Your experience is the most important for us. If you are not satisfied, reach out to us through chat or email and we will refund 100% of your payment.


    How long does a pet consultation last?

    We allot up to 30 minutes per consultation. The average consultation lasts around 15 minutes.


    What will happen after my pet consultation?

    You will receive a formal written diagnosis and prescription from the doctor.


    Wagr Pet Advice:

    How does it work?

    You can tell us about your pet and ask your non-medical question question. We send the details to our panel of pet experts. Once they respond, we will share their response with you.


    Who are the experts?

    Our panel currently includes veterinary doctors. We are adding pet nutritionists and trainers as well.


    How much do I have to pay?

    Wagr Pet Advice is completely free. We understand that as a pet parent, we have many questions. We think it's important to answer them so our pets are safer, healthier and happier.


    How quickly do you reply?

    We can take a few hours. If you have an emergency, please book a consultation or rush to your nearest veterinary clinic.


    What kind of questions can I ask?

    You can share generic, non-medical questions on pet care. Some examples for the same are: "Which food is suitable for a cat with digestive problems?" "Are there side-effects to neutering?" "Can I leave a 4 month old puppy alone at home for one night?"


    What kind of questions cannot be answered?

    Medical questions pertaining to your pet specifically cannot be answered. Some examples for the same are: 'Why is my dog's hair falling?' 'Why is there blood in my pet's poop' For medical issues, please book a consultation on Wagr Consults.


    What if I have an emergency?

    If your pet needs urgent or critical care, please visit the nearest physical veterinary clinic immediately.


    What if I need a doctor's consultation?

    Please book a video consultation with certified veterinary doctors assigned based on your pet's species through Wagr Consults.

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